Welcome to BestCentralStore's Customer Service page. Our aim is to help resolve any issues related to our products or your order in the quickest time possible. Below is a list of our Frequently Asked Questions that can help solve a majority of issues. If these do not solve your issue, please use the address at the bottom to contact our support team.
FREQUENTLY ASKED QUESTIONS
-- How can I check the status of my order?
Once your order is placed you will instantly receive an email confirmation. When your order has been shipped you will then receive a shipping confirmation email that will contain your tracking number. Simply click the "Track My Order" link at the top of this page to track your order via your email address and order number.
-- How long will it take to receive my order?
We ship from our select group of Manufacturer straight to our customer. This allows us to offer the lowest possible prices on the market. While we ship straight to you, directly passing the savings on, delivery times may range from 7-18 business days. If your order is still in this delivery time frame, please do not panic - it's still on it's way! If it is outside this time frame, please contact us at the email address at the bottom of this page.
-- Where is your company located?
Our company is located in the United States.
-- What are your customer service hours?
Our support team is online 8-10 hours per day, Monday through Friday, and 6 hours on Saturday. Please allow up to 24-48 hours for a support response.
-- What is your Refund Policy?
Our refund policy is dependent on the product that you've purchased. To see our exact policies, please our refund policy page for more information. All goods that arrived damaged or broken are eligible for a replacement.
-- Do you offer discount for bulk purchases?
Depending on your order size, we do offer discounts for bulk orders. Please open a support ticket at the email address below with your name and the product(s) that you would like more discount information on.
STILL NEED HELP?
If you were unable to resolve your issue with the above FAQ, please send an email to the following email address and our system will automatically open a support ticket for you:
Email us at: email@example.com